Refund Returns and Cancellation Policy

Cancellation & Return Policy – Hempiverse

At Hempiverse, we value your satisfaction and handle cancellations, returns, and refunds with care.

Order Cancellations

- Orders can be cancelled within 48 hours of purchase by emailing support@hempiverse.in.

- For international sellers, cancellations are possible only before dispatch. Once shipped, the order cannot be cancelled.

Returns & Eligibility

- Returns are accepted within 10 days of delivery.

- To qualify, products must be unused, unopened, and in their original packaging.

- Returns will not be accepted for items that are opened, used, damaged, or not in their original condition.

- Please note that sale items are not eligible for refunds.

 

Refunds

- After we receive and inspect your return, we’ll notify you about the status of your refund.

- Approved refunds will be processed to your original payment method within a few business days.

- If you don’t see the refund after the stated period, please check with your bank or card provider. If the issue persists, reach out to us at support@hempiverse.in.

 

Exchanges

- Exchanges are available only for items that arrive defective or damaged. Please email us to initiate the process.

 

Return Shipping

- We’ll arrange the pickup of return items through our logistics partners.

- Return shipping charges are non-refundable and may be adjusted against your refund.