Privacy Policy
Effective Date: 30.09.2022 (Last Updated: [29.09.2025])
At Hempiverse, your privacy is very important to us. This policy explains how we collect, use, share, and safeguard your personal information when you use our website https://hempiverse.in (“Website”). By using our Website or making a purchase, you agree to the practices described below.
1. Who We Are
This Website is owned and operated by THREE-BRAINS SERVICES LLP, registered under the Companies Act, 2013, with its office at:
Plot No. 4D1234, CDA Sector 10, Cuttack, Odisha – 753012, India.
2. Information We Collect
We may collect the following categories of information:
- Contact details: Name, email, mobile number, address.
- Payment & billing info: Billing name, address, and payment details (processed securely by our payment partner Cashfree – we do not store card details).
- Usage data: IP address, browser type, device info, and browsing patterns on our Website.
- Content provided by you: Comments, feedback, reviews, or questions submitted on our Website or via email.
- Demographic information: Preferences, interests, or responses in surveys/promotions.
3. How We Collect Data
- Directly from you: When you register, purchase, or submit forms.
- Automatically: Using cookies, Google Analytics, and similar tools.
- From third parties: For example, when you interact with us via social media.
4. How We Use Your Information
We may use your information to:
- Process and deliver your orders.
- Respond to your queries and requests.
- Send order confirmations, shipping updates, and other transactional communications.
- Share promotions, product updates, or newsletters (you can opt out anytime).
- Improve Website performance and personalize your experience.
- Ensure compliance with law and security requirements.
5. Sharing of Information
We do not sell your data. However, we may share it with:
- Service providers: Payment processors (Cashfree), logistics partners, and IT support providers.
- Business partners: In limited cases where we co-host events or offers.
- Legal authorities: When required by law, subpoena, or investigation.
- Successors: In case of merger, acquisition, or transfer of business assets.
Some vendors may process your information outside India, but we ensure adequate safeguards are in place.
6. Cookies & Tracking
We use cookies and tracking technologies to:
- Remember your login details and preferences.
- Analyze site traffic and improve performance.
- Show relevant promotions.
7. Your Rights
You have the right to:
- Request a copy of the personal data we hold about you.
- Request corrections or deletion of your data (except where legally required to retain).
- Opt out of promotional emails/SMS by contacting support@hempiverse.in.
8. Data Retention
- Comments and order details may be stored indefinitely for customer service and legal purposes.
- Account holders can view, edit, or delete their personal info (except usernames).
- We retain transaction data as required under Indian law.
9. Security Measures
We follow industry-standard practices to safeguard your data. However, no online platform is 100% secure, and we cannot guarantee absolute security.
10. Third-Party Sites
Our Website may contain links or embedded content (videos, social media, articles). These third parties may collect data independently. Please review their privacy policies before interacting with them.
11. Grievance Officer
In accordance with the Information Technology Act, 2000, the details of our Grievance Officer are
Mr. Abhishek Patra
Phone: +91-8249301692
Email: abhishek@hempiverse.in
For any questions or concerns, you can also write to us at support@hempiverse.in.
12. Updates to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted here with a revised “Last Updated” date. Please review this page periodically.
13. Jurisdiction
By visiting our Website, you agree that this Privacy Policy is governed by the laws of India and subject to the jurisdiction of the courts in Cuttack, Odisha.
